Building resilience in times of volatility

“There was much debate about what the ‘new normal’ would look like following Covid-19 – now we know volatility will be at the centre of the picture.”
“What is required now is not so much a pivot from what went before, but a shift to constant calibration and customisation of products and services.”
“Predictability is crucial. How do I understand what customers’ demands are going to be – not for a new product, but for prioritising the products we already have?”
“The lesson of history is that innovation often thrives during a time of crisis.”
Get more insights from Thread
Read now