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CMS Platform Delivery Lead

at Kin + Carta Americas

Location: Chicago

Department: Delivery

The opportunity

The role

The ideal Content Management System (CMS) Platform Delivery Lead is innovative, working as a servant leader of their team, leading the team through refinement, planning and delivery of scope. Focused on facilitating the successful delivery of CMS Platform experiences that serve the needs of authors and end users. Working closely with client stakeholders, business users, and cross-functional delivery teams over the lifecycle of a project to gather and document solution requirements and to drive solution design in partnership with product ownership, UX design, and technical leadership. This role manages in partnership with client product ownership.


  • Serve as an expert in the functional use of the client’s chosen CMS platform
  • Understand CMS Platform and lead with platform knowledge driving  UI / UX best commerce experience.
  • Provide system demonstrations and training to client business users.
  • Facilitating all necessary team meetings (sprint planning, daily standups, sprint reviews/retrospectives, etc.)
  • Facilitating Agile release planning and helping the PO manage the release backlog.
  • Coaching the team in Agile relative estimation techniques, cross-functionality and self-organization
  • Identifying, managing, and mitigating project issues and risks
  • Supporting and educating the Product Owner, especially with respect to defining and prioritizing the product backlog
  • Ensuring transparency into the team’s work through the sprint backlog,  burndown chart and other Agile metrics
  • Leading by example - knowing when, and how, to push for more results
  • Proactively identifying and removing impediments that interfere with the ability of the team to deliver the sprint commitments
  • Being the coach and all around advocate for Agile delivery methodology amongst project team and client stakeholders
  • Influencing software development lifecycles (plan, design, development, testing, and deployment) and work with both the business and technology teams
  • Facilitating necessary team meetings including sprint planning, daily standups, feedback meetings, sprint reviews/retrospectives, and backlog grooming
  • Conducting business analysis and translating business requirements to customer experience and development needs
  • Building roadmaps and advising clients on future strategies and execution
  • Providing recommendations catered to client industries and their customers


Minimum qualifications 

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

  • 4+ years of experience in a product role or within software development Agile environment
  • 4+ Experience with a Content Management System; Contentful, Adobe experience Manager, Optimizely etc.
  • Experience leading an agile team of 10+ developers and designers to develop the client’s prioritized features with product owner responsibility of feature sign-off and approval
  • Deep understanding of empirical data needed for stakeholder reporting and team measurement. 
  • Proven ability to manage budget, forecast, margin and utilization of project team

Preferred qualifications

  • Adobe Experience Manager (AEM) Certification or Project Experience in Content management / commerce systems
  • Experience in Consulting or client facing delivery 
  • Experience working with Rally/Jira or a similar project management software
  • A proponent for Servant Leadership
  • Proven ability to bring transparency to the business team about development; growing trust while demonstrating your commitment to deliverables to the business team. 
  • Experience with identifying delivery issues and risks, and a sense of urgency for removing blocks and driving continuous improvement


About Kin + Carta 

Kin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better #ForEveryone. Our 1,700 curious minds make creative connections between people, data and technology to create connected outcomes across the full lifecycle of the product and platform ecosystems.

We’re makers, builders and creators by nature, and we come to work every day to build experiences for some of the world’s most influential companies. We help businesses accelerate their digital roadmap, rapidly innovate, modernize their systems, enable their teams and optimize for continued growth. 

We are a technology business with trust and human connection at its heart. As a Certified B Corp, our triple bottom line focus on people, the planet and profit is at the core of everything we do.

We welcome our Kin to show up as their full selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity and Awareness, check out the IDEA page on our website. 

If you need accommodations at any point in the application or interview process, please let us know.

Your benefits

Hard work deserves big rewards. Joining us means you’ll be able to enjoy a wide range of benefits aimed at mind, body, spirit and enhancing your career.

Illustration of conversation blobs Affinity groups & culture committees
Illustration of graduate cap Internal & external training opportunities
Illustration of cyclical movement Bi-annual feedback cycles
Illustration of trophy Award-winning workplace culture
Illustration of award medal B Corp certified
Illustration of person pointing to whiteboard Hybrid work model & work from home stipend
Illustration of cup of tea Unlimited PTO
Illustration of baby clothing Maternity and paternity leave
Illustration of heart health symbolizing insurance Employee assistance program
Illustration of mobile phone Technology reimbursement
Illustration of shield National health, dental and vision insurance
Illustration of discount symbol 401K match

Apply for this role

Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.