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Client Partner, Enterprise Consulting Services

at Kin + Carta Americas

Location: US Remote

Department: Sales

The role

We are looking for a Eastern Region based Client Lead.  In this role, you have direct accountability for both client and team happiness, frontline account support and account growth. 

Client Leads drive success for the business by being creative, expanding our client networks, delivering thought leadership; being their trusted advisor. These are the keys to diversifying our client engagement over time by leveraging our service lines and our capabilities. 

The Client Lead (CL) is a connector, a relationship builder and understands the enterprise. The CL has worked in consulting services and understands the importance of the software development lifecycle but also has the drive and desire to grow our business footprint. 

The most successful people in this role are outcome-driven. They are energized by talking to people, getting to know them and nurturing those ongoing client relationships.

You have a passion for exploring, "what's next?" and are highly motivated, productive and organized. You are a servant leader. You have an understanding of human-centered design and agile software principles and have previously worked with marketing, the line of business and/or technology teams -- in a delivery capacity -- in an enterprise environment.

Responsibilities

Client Growth and Business Execution

  • Own the account level P&L including organic revenue growth & margin targets
  • Orchestrate and run pursuit teams for new opportunities
  • Write proposals, SOWs, models and decks with internal help
  • Secure extensions, find additions, and grow team careers
  • Negotiate deals from start to finish with support from legal
  • Leverage high-value offers, service lines & capabilities to grow rev.
  • Facilitation of strategic client meetings and proposals 
  • Working with our clients and internal resource planning teams to set the projects up to succeed
  • Supporting any delivery/client feedback issues
  • Strategy briefing and/or “top-to-top” meeting support
  • Updating account plan and goals

Client Management

  • Curator of account stories, historical work, and work owners
  • Foundational client industry IQ: speaking their language
  • In-depth understanding of client’s business goals 
  • Organizational networking, tracking decision makers
  • Client relationship management, engaging at a human level

Account Management

  • Run like a business: you are the CEO, we are your board
  • Secure growth investments while balancing margin
  • Ensure all resource requests, rates, and invoices are correct
  • Work with finance and revenue ops to track invoice aging
  • Build a strong relationship and fair stance with procurement

Delivery Enablement

    • Team morale - a happy team wants to grow and succeed 
    • Proactively work on meaningful succession planning
    • Partner with delivery leadership on issue remediation
    • Be a servant leader on behalf of our delivery team
    • Act as a defender of our principles internally and externally
    • Communication and follow-ups on potential new teams or roles
    • Creating SOWs and Change Requests and driving them to signature
    • Coordinating strategy and approach with delivery on new opportunities/account growth
    • Identifying new organizational connections, internal referrals, and introductions

Minimum Qualifications

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

  • 7+ years of experience in sales, account management, or consulting experience with a focus on growth and a drive to close
  • 5+ years of experience in a growth oriented role
  • Background in selling in mid-market size, with a focus on consulting services.
  • Passionate about sales and demonstrates a genuine interest in providing business value for our clients
  • Excellent verbal and written communication skills; strong customer service and interpersonal skills
  • Strong process orientation coupled with an ability to work with virtual teams

Preferred Qualifications

  • Have managed client relationships, aligned on their goals, and delivered successful outcomes
  • Have had accountability for delivery quality, annual revenue growth, and profitability management
  • Have encouraged career growth of delivery team members during their tenure on client programs
  • Have managed sales opportunities from early qualification all the way to negotiation, and signature
  • Able to manage one of many teams across multiple accounts (depending on the size of the program/ account), drive and facilitate program or strategic level decisions for accounts and practice.
  • Develops new analytic/ technical approaches and solutions. Remain current and proficient in relevant approaches and solutions
  • Skilled at executive level communications that address strategic and operational concerns. 
  • Defines engagement deliverables and participates in the review to ensure quality and consistency across engagements.
  • Aware and able to draw from a knowledge base of companywide deliverables, templates, and best practices.
  • Validates the accurate estimation of work of all resources on an engagement. Accurately assesses impact to downstream activities for all disciplines on an engagement. Understands the strategic implications of major deviations in established estimates, and makes recommendations to mitigate risks and capitalize on opportunities

About Kin + Carta

Kin + Carta exists to build a world that works better For Everyone. As a digital transformation consultancy, we help businesses accelerate their digital roadmap, rapidly innovate, modernize their systems, enable their teams, and optimize for continued growth. We apply creativity, data, and technology to help clients invent, market, and operate new digital products and services that turn prospects into customers, and customers into advocates. 

Consultants at Kin + Carta have the opportunity to: engage with the most cutting-edge emerging technologies, solve difficult problems for some of the world’s most influential companies, and work within a breadth of industries.

Kin + Carta is headquartered in Chicago and London with offices across four continents. Our culture and shared ways of working unite us globally, but it’s our diverse specialisms, our connections, and our courage that makes our firm a recognized best place to work.

We welcome our Kin to show up as their full selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity, and Awareness, check out our IDEA page on our website. 

If you need accommodations at any point in the application or interview process, please let us know. 

Apply for this role

Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.