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3D rendering of an organic structure resembling a soundwave

Pitch perfect:
How modern brands deliver harmonious customer experiences

Thread Magazine

A note from our editors

In this edition of Thread—our quarterly magazine—we explore the latest commerce innovations, including the power of data and AI.

The future lies in balance—offering everything to everyone through an adaptable omnichannel model as commerce becomes increasingly intelligent, integrated, and human.

Explore this issue for insights and practical advice, designed to help leaders succeed in a constantly shifting commerce landscape.

Kami Kris
Managing Director of Commerce, Kin + Carta

Matthew Hildon
Retail & Travel Portfolio Director, Kin + Carta

Headshots of editors Kami Kris and Matthew Hildon

Let's dive in


3D illustration of organic structure resembling a soundwave

Pitch perfect: How modern brands deliver harmonious customer experiences

Retail organizations must consider customer perspectives at every moment across every buying channel. Find out how to build truly immersive experiences that hit all the right notes.

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From crush to commitment: Using data to nurture real customer relationships

By harnessing customer insights, retailers can deliver meaningful experiences that spark lasting loyalty. Learn to strengthen customer relationships through progressive personalization and a clear view of your “best customer”.

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A new instruction manual for commerce

Intelligent customer experiences require a new set of guidelines. Explore some of the most commonly used (and most misunderstood) tech terms to understand the technology transforming retail.

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Interviews with a difference

Check out our interview series with leaders from around the world who are using business as a force for good.

Interview: Dietmar Grimm

We meet Trimble’s VP of corporate strategy and sustainability solutions, who is helping businesses to both measure and reduce their emissions by using digital technology.

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Interview: Nitin Garg

We meet Intuit’s global customer sustainability leader, who is launching a data-driven effort to help small and micro businesses reduce their environmental impact.

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Business as a force for good

We spoke with Chris Turner, Executive Director of B Lab about the Better Business Act—a campaign to change the law so that all companies take ownership of their social and environmental impact.

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Why Thread?

At Kin + Carta, we’re building a world that works better for everyone. Our leaders, experts, and network play a huge part in this mission, and Thread gives a voice to their unique experiences and insights while shining a light on the latest enterprise trends and technology. Read Thread Magazine now to discover inspiring stories, fresh opinions, and practical, actionable advice. 

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