The impersonal nature of poorly deployed customer-facing technologies are causing frustration for many consumers. When it comes to service interactions, customers crave the human touch. In fact, recent research suggests that two-thirds of consumers feel companies have lost touch with the human element of the customer experience.
These limitations are hurting more than customers’ feelings. For businesses, this can bring about damaging consequences such as:
- Poor stock performance
- High customer churn
- Erosion of brand trust
How can your organization use artificial intelligence to inject emotional intelligence into the customer experience, yet still deliver service in a fast, efficient way?
A no-cost, 20-minute tech talk with a data engineer or data scientist.
At Kin + Carta, our data experts are eager to talk through your ideas and answer questions about how AI can improve your organization’s customer experience delivery. We’re well-versed in technologies like chatbots, contact center AI, AI-powered agents, augmented reality shopping, generative AI, product discovery and more.