The health experience isn’t just about what happens once patients walk into a hospital or physician’s office — it’s about their entire journey within a healthcare ecosystem.
But more often than not, legacy systems slow down our ability to really elevate the patient experience, which extends from symptom and provider searches to patient billing and follow up — all of which can be challenging, especially if siloed. Once more, big data is scattered across multiple entities in the industry, which means there’s no single source of truth.
In this webinar Colette Balaam, CEO at Hive, Karl Hampson, Director of AI at Kin + Carta Create, and Steve Prewitt, Chief Analytics Officer at Healthfirst, explored how enterprises should leverage advanced analytics and big data tools to improve health outcomes for their patients and members. Bringing decades of expertise, they explained how brands that demonstrate a commitment to their customers’ health at every stage of their wellness journey will lead the way in the digital age.
Listen in as Colette, Karl, and Steve discussed:
- Improving the quality of care (think predicting hospitalization events, forecasting member satisfaction, and reducing member disenrollment) with advanced analytics
- Leveraging emerging technologies to create touchpoints that solve real-world challenges, like med-adherence
- Designing human-centered care