Insurance touches almost every aspect of our lives and like those other aspects, digital technology is bringing fundamental change to the industry. Transportation and travel have been transformed by the rise of on-demand services like Uber. The convenience of e-commerce has shifted the focus of retail from storefronts to warehouses. The way we view assets such as homes is shifting thanks to the rise of the sharing economy. And we’re only just starting to see the potential that sensors and wearables have for healthcare.
For customers engaging with these products and services, insurance is often the last part of their decision-making process, making the transformations in these industries all the more significant. As the world the insurer of today was built for is undergoing fundamental change, what does the insurer of the future look like?