FWD23 brought together over 30 executive-level leaders to discuss simplifying complex web experiences and the power of unifying retail through digital experience, technology, and data.
We focused on using data and AI to tackle supply chain complexity, enable intelligent decision-making, and enhance how businesses attract and retain customers. We also put customer experience in the spotlight, looking at ways hyper-personalization and GenAI can deliver enhanced, bespoke interactions.
Delegates and presenters discussed how organizations can build on what they have, leveraging data and AI technologies to optimize internal processes. This approach fuels innovation in the everyday—solutions that are practical, predictable, and provide growth where and when you need it most.