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FWD23: Retail

Rewind with highlights from FWD23: Retail

07 June 2023

Seattle, WA

Innovation in the everyday: Using data to transform everyday experiences

FWD23 brought together over 30 executive-level leaders to discuss simplifying complex web experiences and the power of unifying retail through digital experience, technology, and data.

We focused on using data and AI to tackle supply chain complexity, enable intelligent decision-making, and enhance how businesses attract and retain customers. We also put customer experience in the spotlight, looking at ways hyper-personalization and GenAI can deliver enhanced, bespoke interactions.

Delegates and presenters discussed how organizations can build on what they have, leveraging data and AI technologies to optimize internal processes. This approach fuels innovation in the everyday—solutions that are practical, predictable, and provide growth where and when you need it most.


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Agenda

3:00pm - Registration and Networking

3:30pm - Innovation in the everyday

Adam Hasemeyer, Group Chief Executive Officer, Americas, Kin + Carta

3:40pm - Personalization: One step at a time

Megan Brown, Global Analytics and Data Science Leader, Starbucks

3:55pm - Unlock your data: Data-driven value at scale

Tom Ingoglia, Director Enterprise Architecture, US Foods

4:10pm - Real business, not show business. The true value of GenAI

Cameron Turner, VP of Data Science, Kin + Carta
Brian Browning, VP of Technology, Kin + Carta

4:25pm - Panel Discussion: The trends and technology unifying the retail experience

Brian Walker, Chief Strategy Officer, Bloomreach
Dina Apostolou, VP of Content, Customer Experiences, Contentful
Megan Brown, Global Analytics and Data Science Leader, Starbucks
Tom Ingoglia, Director Enterprise Architecture, US Foods

5:00pm - Happy Hour

7:00pm - Event closing

The world of bricks-and-mortar traditional retail and the future of e-commerce have not come together, yet. But we’re right on the cusp of being able to do that. With Generative AI we can do this in ways that we could never do just with data alone.

Cameron Turner - VP of Data Science, Kin + Carta

Speakers

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