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Service Manager

at Kin + Carta Europe

Location: Manchester

Department: Delivery Europe

About Kin + Carta

Want to help build a world that works better for everyone? Kin + Carta is a global digital transformation consultancy that makes a difference to the billions who now work, play, shop, communicate and share online.

Join 1,600 curious and diverse minds in connecting people, data and technology to produce amazing experiences for some of the world’s most influential companies. Become a maker, builder or creator as we explore the possibilities of sustainable digital technology, helping clients to rapidly innovate, modernise their systems, enable their teams, and optimise for continued growth.

We focus on tech but we’re a proudly inclusive business with trust and human connection at its heart. People, the planet, and profit matter equally to us which is why we’re a certified B Corporation in the United States and Europe. With additional offices in South America, there is a place for you here wherever you’re based.

The role in a nutshell

We are looking for a driven and detail-oriented Service Manager to join an established multi-disciplinary team. You will be working with internal teams such as Client Services, Project Management, Front and Back End Developers. In this role you will manage the support function for several clients and their websites. This role is ideal for someone who takes pride in their work and who has a real passion for modern technology and for providing a high quality service.

What you can expect

  • To  provide timely solutions to client’s problems, build sustainable and continuous relationships with clients, show initiative and drive when dealing with client requests.
  • Ability to delegate and direct client requests.
  • Scheduling and managing internal resources and external stakeholders 
  • Being responsible for the delivery of high quality work to our clients on time, and on budget.
  • Experience in end to end project management.
  • Ability to communicate across internal teams to manage service delivery, where issues arise, owning and managing the plan to conclusion.
  • To demonstrate a high level of technical ability and confident leading technical conversations with clients.
  • Generating financial and service reports for clients and senior management
  • Manages client requests against the agreed company SLA’s

The type of person we would love to meet 

  • Experience of working in a technical Web Design and Build environment 
  • Strong demonstrable evidence of client management 
  • Commitment to the principle of continuous improvement 
  • Strong written and verbal communication skills 
  • Working knowledge of relevant software, including spreadsheets and Salesforce
  • Budget management.
  • Previous Project Management or Client Services experience preferable
  • Diligent and detail oriented.

Interview process 

After submitting your application, if successful, someone from the Talent team will be in touch for a chat about your experience and vision for your future role. If they think your experience matches well to the role you will be invited to meet members of the team.

If successful after this stage, you will be invited back for an interview with our Senior Management Team.

Our benefits

Curious minds are nurtured at Kin + Carta through a wide range of benefits including:

Continuous learning £1,000 annual learning budget
Hybrid working policy Hybrid remote working policy
Leadership icon Global leadership programmes
Flexible working icon Flexible working hours
present icon Enhanced Christmas leave
dog icon Dog friendly offices
Discounted private healthcare Subsidised private healthcare
Affordable gym membership Discounted gym membership

Apply for this role

Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.