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Match Day Support Executive (Part Time)

at Kin + Carta Europe

Location: Liverpool

Department: Delivery

About Kin + Carta

Want to help build a world that works better for everyone? Kin + Carta is a global digital transformation consultancy that makes a difference to the billions who now work, play, shop, communicate and share online.

Join 1,600 curious and diverse minds in connecting people, data and technology to produce amazing experiences for some of the world’s most influential companies. Become a maker, builder or creator as we explore the possibilities of sustainable digital technology, helping clients to rapidly innovate, modernise their systems, enable their teams, and optimise for continued growth. 

We focus on tech but we’re a proudly inclusive business with trust and human connection at its heart. People, the planet, and profit matter equally to us which is why we’re a certified B Corporation in the United States and Europe. With additional offices in South America, there is a place for you here wherever you’re based.

The role in a nutshell

We have a fantastic new opportunity to join our Service Delivery team as a Match Day Support Executive. This is a brilliant opportunity for a junior developer with an employer making the world work better for everyone through our commitment to philanthropy, the environment, diversity and inclusion.

Due to the nature of this role the working hours are generally evenings and weekends and would suit someone who would be available to work during those times. You would need to be available for 20 hours minimum per week, but this varies depending on the sporting schedule.

What you can expect

There is a certain set of skills we’re looking for in this 1st line support role. We’ve outlined a few of the things that should match your own passions and knowledge below. But even if it only ticks a few of your boxes then we still want to hear from you and people who can make the role their own.

The type of person we’d love to meet

  • First point of contact for clients reporting issues and raising requests via phone, email and JIRA/Zendesk 
  • Replicate, investigate and diagnose bugs
  • Liaise with the rest of the Support team to see issues through to resolution
  • Maintain and update content on client sites using Episerver
  • Manage workload across multiple clients and projects
  • Excellent verbal and written communication skills
  • Exemplary customer service skills
  • Strong ability to take ownership and use initiative
  • Good attention to detail and problem solving skills
  • The ability to manage multiple work streams and work in a fast paced environment

Interview process 

After submitting your application, if successful, someone from the Talent team will be in touch for a chat about your experience and vision for your future role. If they think your experience matches well to the role you will be invited to meet members of the team.

If successful after this stage, you will be invited back for an interview with our Senior Management Team.

 

 

 

Our benefits

Curious minds are nurtured at Kin + Carta through a wide range of benefits including:

Continuous learning £1,000 annual learning budget
Hybrid working policy Hybrid remote working policy
Leadership icon Global leadership programmes
Flexible working icon Flexible working hours
present icon Enhanced Christmas leave
dog icon Dog friendly offices
Discounted private healthcare Subsidised private healthcare
Affordable gym membership Discounted gym membership

Apply for this role

Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.