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Retail in the Next 12 Months

Retail in the Next 12 Months: From Survive to Thrive

  • 05 June 2020
  • Digital Twin Automation Design Digital Growth Agile Strategy

In the last year, we’ve seen a huge shift in both organisational and customer behaviours in response to Covid-19. This has demonstrated the importance of building resilient and Agile businesses that are able to quickly and innovatively respond to the waves of change and adapt their customer experience accordingly. We sat down with Marks & Spencer, one of the UK's biggest retailers, to explore the practices retail organisations should adopt to become more resilient, what trends will impact the industry and how to respond to them and finally how they have focused on the changing nature of customer expectations.

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