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Keeping the platform at its very best

Sitecore Support and Maintenance

Ensuring your platform is as robust and performant as possible requires a lot of different skills. Many businesses rely on the ability to be online 100% of the time, serving their customers content, selling online or gaining leads.

At Kin + Carta, we have specialists across all aspects of the Sitecore platform that are available to help support and maintain your platform from Infrastructure, development and content authoring. 

Our support and maintenance agreements are based upon tried and tested service models as well as being flexible to meet the needs of each individual client. 

Our support and maintenance agreements are built around giving our clients access to specialists across the Sitecore ecosystem.

Sitecore Certified Developers

Our Support Operations team includes dedicated Sitecore Certified developers, ready to help triage, investigate and fix any issues on the platform. Where appropriate our developers will engage with Sitecore support services to provide additional insight into production issues.

Content Specialists

Our content team can be resources as part of our support and maintenance agreements. They are often a welcome extension of existing client content or marketing teams, fully versed in Sitecore authoring environments and workflows.

Infrastructure Specialists

Our infrastructure specialists are certified on both the AWS and Microsoft Azure cloud hosting platforms. This means we can support hosting even them most intensive applications across multiple time zones across the world.

Kin + Carta has multiple offices around the world, providing support across multiple time-zones, ensuring you have access, 24 hours a day, to the specialists when you really need it.

Application Performance Monitoring is an essential tool for our infrastructure specialists, it allows them to create monitoring rules including appropriate thresholds that can trigger alerts. Pro-active monitoring can often help avoid an issue before it becomes critical.

Our number one priority is ensuring that our client websites are up and running. Our monitoring and global reach means that if there is ever an issue, we are ready to respond and resume service in the quickest time possible.

Tom Martin - Service Manager, Kin + Carta Connect

How can we make it happen for you?

Get in touch

Our range of services helps to provide businesses with access to Sitecore specialists throughout the platform life-cycle, from new platform builds, optimising existing installations through to ongoing support and maintenance.

Upgrade assessment

The latest version of Sitecore can deliver many benefits including performance, fixes and security enhancements.

Discover our upgrade assessment

Content archiving

Retiring a platform raises questions about what to do with the content and data that is stored within. Our content archiving service allows content to be stored offline, saving time and money.

Read more about content archiving

Platform assessment

Having confidence that your implementation is running as best it can is essential to delivering results. Our platform assessment for Sitecore can provide you insight on what to optimise and find opportunities to improve. Our comprehensive checklist ensures that the platform is reviewed from infrastructure to code, right the way through to content authoring and operation considerations.

Our Sitecore platform assessment

Accelerator for Sitecore

The Kin + Carta Accelerator for Sitecore is a foundation solution for new Sitecore projects. With years of experience and out-of-the-box components baked into the foundation, businesses can deliver sites faster and focus budgets on the truly unique requirements.

Read more about our Accelerator