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Cloud Managed Services Engineer - T2

at Kin + Carta Americas

Location: Colombia Remote

Department: Managed Services

The opportunity

The role

Kin+Carta is looking for a driven and detail-oriented Service Desk Engineer to help establish a global Cloud Managed Services team.

Activities include reactive support and business-as-usual activities, proactive upkeep maintenance, monitoring and reporting for our key Managed Services accounts.


In this role you will execute the support function for several clients and their digital assets (Web, Mobile, Cloud Infrastructure), enacting ruthless automation and providing recommendations for the solutions we develop and deploy.  The objective is to constantly improve, adapt and maintain these assets for diverse stakeholders across our clients. Changes can range from small configuration changes to critical bug-fix releases.

Role responsibilities

The Cloud Managed Services Engineer - T2 will be responsible for the specialized support our clients need.  You will assist in resolving issues escalated from the T1 group, participate in Critical Issue resolutions, expand our Standard Operating Procedures and help our clients update their systems to not have these issues again. 

You should be a positive, energetic individual who excels in working in a collaborative environment.  Ideal candidates would have prior experience in Managed Services and Service Desk management and experience working with global teams.

Minimum qualifications

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

  • 2+ years experience developing and delivering solutions in cloud infrastructure (GCP/AWS/AZURE)
  • 2+ years experience triage, troubleshooting, and providing resolution documentation
  • 2+ years working experience delivering solutions in JavaScript
  • Strong experience working in a service desk model (ticket based work, SLA management)
  • Prior experience reporting and working within an ITSM system (JIRA, Azure DevOps, Freshdesk)
  • Experience mentoring and leading teams.

Preferred qualifications

  • Experience with Jira Service Management
  • Ability to work within multiple code languages. 
  • Experience with Java
  • Experience with GitHub/ GitLab, and /or base GIT
  • Experience with CI/CD Tools such as GitHub Actions, ADO Pipelines, Travis, Jenkins,etc


About Kin + Carta

Kin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better #ForEveryone. Our 2,000 curious minds make creative connections between people, data and technology to create connected outcomes across the full lifecycle of the product and platform ecosystems.

We’re makers, builders and creators by nature, and we come to work every day to build experiences for some of the world’s most influential companies. We help businesses accelerate their digital roadmap, rapidly innovate, modernize their systems, enable their teams and optimize for continued growth. 

We are a technology business with trust and human connection at its heart. As a Certified B Corp, our triple bottom line focus on people, the planet and profit is at the core of everything we do.

We welcome our Kin to show up as their authentic selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity and Awareness, check out the IDEA page on our website. 

If you need accommodations at any point in the application or interview process, please let us know.

Apply for this role

Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.