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Client Success Operations Specialist

at Kin + Carta Americas

Location: Colombia Remote

Department: Internal Operations

The opportunity

At Kin + Carta, we’ve got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a global workforce that is committed to building a world that works better for everyone. And that starts with our Kin. That’s why we’re proud of: 

 

The role

Kin + Carta is looking for someone to join our team as a Client Success Operations Specialist, who is organized, proactive, and driven to build operational consistency across a portfolio of client accounts. This role will help increase efficiency, accuracy, and create a stand-out client experience. Our ideal candidate will  look to continuously improve processes, build playbooks with best practices, have a keen attention to detail,  and be driven to collaborate with others.

Role responsibilities

  • Manage the internal operations of a portfolio of accounts, driving consistency and operational excellence.
  • Implement processes and playbooks to enhance the project lifecycle, including activities such as:
    • Track projects in the pipeline closely and support contract creation process
    • Orchestration of on-boarding/off-boarding processes for programs/projects across the portfolio.
    • Collaborate with legal, finance, and staffing teams to support assigned accounts
    • Curation of retrospective insights to fuel continuous improvement
  • Manage financial tracking and reporting for programs/projects across the portfolio, including ownership of data accuracy for resources, billing rates, billing events, discounts, and direct cost. Raise risks and issues that need to be addressed.
  • Support program/project communications, activity/deliverable tracking, tooling, and executive-level reporting.
  • Support Sales and Delivery leadership teams in building and operationalizing processes that increase efficiency and effectiveness of assigned accounts.

Minimum qualifications

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

  • Bachelor’s Degree in Business or a related degree
  • 2-5 years of experience in an operations support role 
  • Strong organizational and time management skills
  • Ability to comfortably communicate with colleagues at a variety of levels, ranging from new hires to executive leadership, including meeting facilitation
  • Advanced Google Sheets and Excel skills
  • Ability to work independently, provide solutions and set own priorities.
  • Highly detailed-oriented and a problem solver
  • Ability to synthesize data into insights
  • Highly collaborative with others
  • Trustworthy and able to handle confidential information with discretion

Preferred qualifications

  • Experience with Salesforce/FinancialForce PSA and FFA is a plus
  • Experience with Microsoft Excel and/or Google Sheets macros and formulas
  • Experience managing a budget is a plus
  • Experience in a consulting organization, specifically tech consulting
  • Experience with data visualization and reporting is a plus

About Kin + Carta

Kin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better #ForEveryone. Our 2,000 curious minds make creative connections between people, data and technology to create connected outcomes across the full lifecycle of the product and platform ecosystems.

We’re makers, builders and creators by nature, and we come to work every day to build experiences for some of the world’s most influential companies. We help businesses accelerate their digital roadmap, rapidly innovate, modernize their systems, enable their teams and optimize for continued growth. 

We are a technology business with trust and human connection at its heart. As a Certified B Corp, our triple bottom line focus on people, the planet and profit is at the core of everything we do.

We welcome our Kin to show up as their authentic selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity and Awareness, check out the IDEA page on our website. 

If you need accommodations at any point in the application or interview process, please let us know.

Apply for this role

Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.