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IT Support Specialist

at Kin + Carta Americas

Location: Denver

Department: IT

The opportunity

The role

We are looking for an IT Support Specialist to join our growing team in the US. The ideal candidate for this role will be someone with 3+ years service desk experience, with a desire for continuous learning and passion for innovation. You will play a key role in supporting 1,500+ Kin across the globe as part of our Connective Digital Services team.

 

Role responsibilities

  • Administering Microsoft Endpoint Manager to enable the effective governance and operational excellence of our Microsoft Windows 10 estate
  • Delivering remote helpdesk support to our global user base, helping to triage diagnose hardware and software issues and administer software, systems and tools (e.g. Google Workspace, Slack, Zoom, Jira)
  • Managing requests and tickets using our ITSM ticketing system, responding and resolving in line with our team’s SLAs
  • Assist with onboarding new hires to our software and systems when required
  • Deployment, management and asset tracking of laptops and other IT equipment associated to your region
  • Maintaining the functionality of meeting rooms tech and cables/adapters when back in office
  • Building our knowledge base, creating user documentation and developing our self-service capabilities
  • Sharing knowledge and collaborating with our newly-formed global Connective Digital Services team
  • Handling escalated tickets from junior team members
  • Helping with onboarding, training and mentoring new or less experienced team members
  • Leading team standups
  • Organize and run internal training sessions
  • Driving KPI improvements
  • Serving as a subject matter expert on CDS systems, policies, processes and procedures to consult customers and stakeholders

 

Minimum qualifications

  • Demonstrable experience in the administration of Microsoft Endpoint Manager/ Intune
  • Demonstrable experience in the administration of Azure Active Directory
  • Demonstrable experience with client device imaging, including the use of Windows Autopilot
  • 3+ years supporting a Microsoft Windows end user compute environment, including the packaging and automated deployment of software via Microsoft Endpoint Manager
  • 3+ years of experience in a service desk environment
  • 2+ years experience administering Google Workspace
  • Strong customer service mindset
  • Knowledge/experience with SaaS administration and support 
  • Understanding of network infrastructure and protocols (Wireless, LAN, WAN, VPN) 
  • Demonstrated aptitude for continuous learning and innovative thinking 
  • Ability to work independently with little direction, and also in a team environment 
  • Strong written, oral and interpersonal skills with a demonstrated ability to communicate with internal staff
  • Ability and willingness to provide occasional support off-hours when necessary 

 

Preferred qualifications

  • 2+ years experience scripting with Powershell 
  • Experience administering Slack & Zoom
  • Experience with enterprise security products (VPN, CASB, SSO, MDM, CSPM)
  • Experience with Microsoft 365
  • Experience with Jamf
  • Experience working to ITIL practices
  • Experience working to ISO 27001 standards

 

Compensation

This is a full-time salaried position. The salary range for this role is $64,000 - $120,000, depending on experience.

 

About Kin + Carta

Kin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better #ForEveryone. Our 1,700 curious minds make creative connections between people, data and technology to create connected outcomes across the full lifecycle of the product and platform ecosystems.

We’re makers, builders and creators by nature, and we come to work every day to build experiences for some of the world’s most influential companies. We help businesses accelerate their digital roadmap, rapidly innovate, modernize their systems, enable their teams and optimize for continued growth. 

We are a technology business with trust and human connection at its heart. As a Certified B Corp, our triple bottom line focus on people, the planet and profit is at the core of everything we do.

We welcome our Kin to show up as their full selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity and Awareness, check out the IDEA page on our website. 

If you need accommodations at any point in the application or interview process, please let us know.

Your benefits

Hard work deserves big rewards. Joining us means you’ll be able to enjoy a wide range of benefits aimed at mind, body, spirit and enhancing your career.

Illustration of conversation blobs Affinity groups & culture committees
Illustration of graduate cap Internal & external training opportunities
Illustration of cyclical movement Bi-annual feedback cycles
Illustration of trophy Award-winning workplace culture
Illustration of award medal B Corp certified
Illustration of person pointing to whiteboard Hybrid work model & work from home stipend
Illustration of cup of tea Unlimited PTO
Illustration of baby clothing Maternity and paternity leave
Illustration of heart health symbolizing insurance Employee assistance program
Illustration of mobile phone Technology reimbursement
Illustration of shield National health, dental and vision insurance
Illustration of discount symbol 401K match

Apply for this role

Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.