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Salesforce Product Support Analyst

at Kin + Carta Americas

Location: Colombia Remote

Department: IT

The opportunity

The role

Kin + Carta is looking to hire a Salesforce Product Support Analyst to join our internal development team. If you are an innovator, passionate about data, analytics, customer experience and new technologies, and look to continually learn and enjoy sharing expertise, read on! 

As a Salesforce Product Support Analyst you will be part of our Global Salesforce Team serving an organization of 1500+ Kin working towards our mission of making the Connective work better by augmenting people and processes through Digital. You will be driving adoption throughout the organization and continuously learning new skills. Furthermore you will be assigned projects related to our Salesforce Team objectives continually supporting you to grow within the business. We will leverage your talent and skills to help us create the conditions where empowered teams, excellent work, and continuous improvement emerge. 


Role responsibilities

  • Collaborates, communicates and solicits feedback from team and customers to keep them aware and informed of progress on Tier 1 requests and system features
  • Delivers, services, and supports our Kin through smart, fast, and reliable response to Salesforce Tier 1 requests using available Salesforce knowledge base, resources and team
  • Administrates, configures, and supports Tier 1 Salesforce requests made by our Kin to efficiently run our operations and deliver for our clients
  • Understands, coordinates and administers Salesforce team policies, processes and procedures
  • Supports and contributes to the continuous Improvement of our Salesforce services, training, documentation, processes, policies and procedures
  • Escalates when blocked or requiring support for completing a task
  • Continuously learns and develops skills in Salesforce Administration
  • Contributes in the development of business requirements for new features in collaboration with business stakeholders
  • Supports team in quality assurance on system enhancements and new feature sets delivered to our Kin  
  • Manages communication and change management in release of system enhancements and new feature releases


Minimum qualifications

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

  • Time Management
  • Training
  • Critical thinking
  • Conflict resolution
  • Communication management
  • Stakeholder management
  • Continuous improvement
  • Transparency and reporting


Preferred qualifications

  • Scrum
  • Agile
  • Change management
  • Certified Salesforce Administrator


About Kin + Carta

Kin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better #ForEveryone. Our 1,700 curious minds make creative connections between people, data and technology to create connected outcomes across the full lifecycle of the product and platform ecosystems.

We’re makers, builders and creators by nature, and we come to work every day to build experiences for some of the world’s most influential companies. We help businesses accelerate their digital roadmap, rapidly innovate, modernize their systems, enable their teams and optimize for continued growth. 

We are a technology business with trust and human connection at its heart. As a Certified B Corp, our triple bottom line focus on people, the planet and profit is at the core of everything we do.

We welcome our Kin to show up as their full selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity and Awareness, check out the IDEA page on our website. 

If you need accommodations at any point in the application or interview process, please let us know.


Apply for this role

Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.