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Director of Program Delivery

at Kin + Carta Americas

Location: Chicago

Department: Delivery

The role

The ideal Director of Program Delivery for Kin + Carta is innovative, passionate about Agile with experience in educating and coaching organizations on the Agile delivery methodologies. The Delivery Lead is ultimately responsible for the program team’s delivery success. They look to continually learn, and enjoy sharing expertise. Strong verbal and written communication are a must. Experience working in an Agile Scrum development environment, or in a consulting capacity is a plus.


  • Identifying, managing, and mitigating program issues and risks (both internal and external)
  • Managing and growing client relationships at a strategic level
  • Fostering strong inter-team relationships on the program
  • Leading the cross-functional leadership team on a large program and driving change to processes
  • Overseeing program scope, quality and timeliness to ensure expected client outcomes are achieved
  • Aligning on program reporting to meet internal and external requests
  • Leading all necessary program team meetings (scrum of scrums, release planning, program status reviews, internal leadership alignment, etc.)
  • Facilitating Agile release planning (SaFE, PI Planning)  and helping the PO manage the release backlog.
  • Being the coach and all-around advocate for the Agile Scrum delivery methodology amongst project team and client stakeholders. Coaching multiple delivery teams in Agile relative estimation techniques, cross-functionality, and self-organization
  • Leading by example - knowing when, and how, to push for more results
  • Proactively identifying and removing impediments that interfere with the ability of multiple teams to deliver the sprint commitments
  • Providing mentorship and professional development opportunities for team members
  • Accountability for financial tracking and budget forecasting
  • Managing day to day client expectations for all aspects of the program

Minimum Qualifications

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

  • 10+ years of project delivery experience
  • 8+ years in consulting services
  • 8+ years of Agile experience in a Scrum Master role
  • Bachelor’s degree

Preferred Qualifications

  • Experience working with Rally/Jira or a similar project management software
  • A proponent for Servant Leadership
  • Proven ability to bring transparency to the business team about development; growing trust while demonstrating your commitment to deliverables to the business team. 
  • Experience with identifying delivery issues and risks, and a sense of urgency for removing blocks and driving continuous improvement 
  • Experience with creating healthy team dynamics and know how to coach and grow a high-performing team. 
  • A proven track record of understanding client motivations and showing your commitment to client timelines, key dates and deliverables while challenging the status quo

About Kin + Carta

Kin + Carta exists to make the world work better by delivering transformative digital growth for our clients. As a digital transformation firm, we apply creativity, data, and technology to help clients invent, market, and operate new digital products and services that turn prospects into customers, and customers into advocates. Kin + Carta seamlessly integrates the strategic consulting, software engineering, and marketing technology needed to help businesses 'Make It Happen'. 

Consultants at Kin + Carta have the opportunity to: engage with the most cutting-edge emerging technologies, solve difficult problems for some of the world’s biggest companies, and work within a breadth of industries.

Kin + Carta is headquartered in Chicago and London with offices across four continents. Our culture and shared ways of working unite us globally, but it’s our diverse specialisms, our connections, and our courage that makes our firm a recognized best place to work.

We welcome our Kin to show up as their full selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity, and Awareness, check out our IDEA page on our website. 

If you need accommodations at any point in the application or interview process, please let us know.

Your benefits

Hard work deserves big rewards. Joining us means you’ll be able to enjoy a wide range of benefits aimed at mind, body, spirit and enhancing your career.

Illustration of conversation blobs Affinity groups & culture committees
Illustration of graduate cap Internal & external training opportunities
Illustration of cyclical movement Bi-annual feedback cycles
Illustration of trophy Award-winning workplace culture
Illustration of award medal B Corp certified
Illustration of person pointing to whiteboard Hybrid work model & work from home stipend
Illustration of cup of tea Unlimited PTO
Illustration of baby clothing Maternity and paternity leave
Illustration of heart health symbolizing insurance Employee assistance program
Illustration of mobile phone Technology reimbursement
Illustration of shield National health, dental and vision insurance
Illustration of discount symbol 401K match

Apply for this role

Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.