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Client Engagement Lead

at Kin + Carta Americas

Location: Chicago

Department: Sales

The role

Kin + Carta is a global consulting firm built for the 2020s, we make the journey to becoming a digital business tangible, sustainable, and profitable. By building scalable enterprise experiences to replace existing analog processes, designing and launching new digital products and services, and unlocking future innovation through modernization initiatives, Kin + Carta seamlessly integrates the strategic consulting, visual and experience design, software engineering needed to help businesses Make It Happen and Make It Count. Kin + Carta is looking for a Client Engagement Lead to source, cultivate, and close new business for the Connect arm of Kin + Carta.  

Our culture is one that fosters innovation and creative thinking without the bindings that are typically introduced with large organizations.  The people we are looking for in this position are no exception. Reporting directly to the VP of Client Engagement, you will work with our Business Development Specialists, Consulting Services, larger Demand Generation Network, Subject Matter Experts, and the Executive Team to identify, qualify and close business in competitive pursuits. 

This position will be responsible for selling Kin + Carta professional services contracts (digital advisory, digital customer experiences, enterprise marketing technology, and emerging capabilities). Activities involve pipeline development, lead qualification, customer meetings, proposal development, negotiations, and closing. In addition, you will participate in industry networking and partner-sponsored events to build direct sales pipelines.

It is key that you will be able to articulate value, inspire and sell the impact that data and marketing technology can have on transforming a business. As a trusted advisor, you are the person who will collaborate with SMEs across data, technology, and operations to develop compelling solutions to solve client’s marketing problems (comprised of data, martech, and operations consulting). The Director of Client Engagement / Client Engagement Principal will work with clients to help them solve existing cross-channel, marketing, content, and commerce challenges and identify future needs and opportunities to grow revenue. They will build and grow new business relationships.

What we are looking for in you

You are a trailblazer. You create opportunities for others. You are gritty and never give up. You never let things fall through the cracks.  You can bridge the big picture with the intricacies of execution.  You can hold an executive conversation with confidence.  You have a passion for exploring, “What’s next?” and are highly motivated, productive, and organized.  You have the ability to build trust and rapport with stakeholders and connect the dots for the right support and craft a story to win.  

Responsibilities

  • Lead generation, cultivation, and follow-through
  • Uncovering interested prospects across multiple verticals (financial services, retail, manufacturing, distribution, and healthcare)
  • Develop, maintain, and expand a database of prospects within your pipeline
  • Maintain a high level of Kin + Carta solution expertise and competitive intelligence
  • Identify decision-makers and build relationships within targeted leads in order to initiate and move along the sales process.
  • Provide compelling value propositions and real-time solutioning, in-person and via phone- emphasizing service differentiators, discussing contract terms, and preparing proposals
  • Creates and presents custom presentations and sales proposals utilized in winning new business; Contributes to the RFP/RFI process
  • Responsible for contract ownership of getting timely MSA, NDA, SOW’s in place with client and with the assistance of department managers for creation
  • Submit accurate and complete information in Salesforce and provide regular updates to management regarding opportunities, trends, and challenges
  • Maintain a commitment to continuous improvement, with active participation in internal and external sales coaching
  • Develop key relationships with Sales Executives at key partners (Google, Episerver, Contentstack, Contentful, Commercetools, Adobe, Salesforce)
  • Meet or exceed yearly new business revenue objectives

Minimum Qualifications

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

  • BA, MBA or equivalent combination of education and experience
  • 5+ years of successful sales experience with 3+ years of experience in an enterprise sales role, focusing on large scale marketing experience and technology (content, commerce, automation) development projects, OR 2 years of program management in enterprise consulting 
  • Proven success selling professional services, including significant cross-channel services and solutions to C-level clients.
  • Demonstrated industry experience in achieving or overachieving revenue targets of 3M+
  • Consulting or agency background with strong consultative sales skills and can demonstrate the ability to sell the value of partnering with Kin + Carta 

Preferred Qualifications

  • Understanding of user experience design and agile software development lifecycle and have previously worked with either marketing, line of business and/or technology teams, in a delivery capacity, in enterprise environments.
  • Ability to work closely with cross-functional delivery teams to leverage total scope of K+C’s products and services; articulate K+C services and implementation methodologies effectively to prospective clients.
  • Desire to work in a fast-paced, self-directed entrepreneurial environment
  • Prominent organization, presentation, communication, and time management skills
  • A strong understanding of marketing concepts and technology
  • Demonstrated analytical and strategic skills with the ability to creatively problem-solve
  • Excellent written and verbal communication and presentation skills, with the ability to effectively interact with all stakeholders, including senior leadership

About Kin + Carta

Kin + Carta exists to make the world work better by delivering transformative digital growth for our clients. As a digital transformation firm, we apply creativity, data, and technology to help clients invent, market, and operate new digital products and services that turn prospects into customers, and customers into advocates. Kin + Carta seamlessly integrates the strategic consulting, software engineering, and marketing technology needed to help businesses 'Make It Happen'. 

Consultants at Kin + Carta have the opportunity to: engage with the most cutting-edge emerging technologies, solve difficult problems for some of the world’s biggest companies, and work within a breadth of industries.

Kin + Carta is headquartered in Chicago and London with offices across four continents. Our culture and shared ways of working unite us globally, but it’s our diverse specialisms, our connections, and our courage that makes our firm a recognized best place to work.

We welcome our Kin to show up as their full selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity, and Awareness, check out our IDEA page on our website. 

If you need accommodations at any point in the application or interview process, please let us know.

Your benefits

Hard work deserves big rewards. Joining us means you’ll be able to enjoy a wide range of benefits aimed at mind, body, spirit and enhancing your career.

Illustration of conversation blobs Affinity groups & culture committees
Illustration of graduate cap Internal & external training opportunities
Illustration of cyclical movement Bi-annual feedback cycles
Illustration of trophy Award-winning workplace culture
Illustration of award medal B Corp certified
Illustration of person pointing to whiteboard Hybrid work model & work from home stipend
Illustration of cup of tea Unlimited PTO
Illustration of baby clothing Maternity and paternity leave
Illustration of heart health symbolizing insurance Employee assistance program
Illustration of mobile phone Technology reimbursement
Illustration of shield National health, dental and vision insurance
Illustration of discount symbol 401K match

Apply for this role

Kin + Carta believes in creating a culture where diversity, regardless of its form, is just a part of who we are. We empower every individual to share what matters to them, subsequently creating an environment where every person, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status, is treated as a valued member of our Kin!