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IT Support Specialist

at Kin + Carta Americas

Location: Buenos Aires

Department: IT

The role

Kin + Carta is an innovation and emerging technology firm that helps Fortune 500 companies seize new opportunities through world-changing digital solutions. As strategists and consultants, we help organizations evolve their digital strategy to solve mission-critical problems. As designers and developers, we build incredible hardware and software solutions that transcend a standalone product and transform an organization’s relationship with its customers.

We are looking for an IT Support Specialist to join our growing team in Latam. The ideal candidate for this role will be someone with 5+ years service desk experience, with a desire for continuous learning and passion for innovation. Alongside this we are looking for someone with in depth knowledge in the design, implementation and operational excellence of Microsoft Endpoint Manager. You will play a key role in supporting 1,500+ Kin across the globe as part of our Connective Digital Services team.

Responsibilities

  • Designing and delivering Microsoft Endpoint Manager to enable the effective governance and operational excellence of our Microsoft Windows 10 estate
  • Migrating our global workforce from AD DS to AAD
  • Delivering remote helpdesk support to our global user base, helping to triage diagnose hardware and software issues and administer software, systems and tools (e.g. Google Workspace, Slack, Zoom, Jira)
  • Managing requests and tickets using our ITSM ticketing system, responding and resolving in line with our team’s SLAs
  • Assist with onboarding new hires to our software and systems when required
  • Deployment, management and asset tracking of laptops and other IT equipment associated to your region
  • Maintaining the functionality of meeting rooms tech and cables/adapters when back in office
  • Building our knowledge base, creating user documentation and developing our self-service capabilities
  • Sharing knowledge and collaborating with our newly-formed global Connective Digital Services team
  • Handling escalated tickets from junior team members
  • Helping with onboarding, training and mentoring new or less experienced team members
  • Leading team standups
  • Organise and run internal training sessions
  • Driving KPI improvements
  • Serving as a subject matter expert on CDS systems, policies, processes and procedures to consult customers and stakeholders

Minimum Qualifications

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

  • Demonstrable experience in the design and delivery of Microsoft Endpoint Manager including the migration of devices from AD DS to AAD
  • Demonstrable experience in the administration of Azure Active Directory
  • Demonstrable experience with client device imaging, including the use of Windows Autopilot
  • 5+ years supporting a Microsoft Windows end user compute environment, including the packaging and automated deployment of software via Microsoft Endpoint Manager
  • 5+ years of experience in a service desk environment
  • Strong customer service mindset
  • Advanced English skills
  • Knowledge/experience with SaaS administration and support 
  • Understanding of network infrastructure and protocols (Wireless, LAN, WAN, VPN) 
  • Demonstrated aptitude for continuous learning and innovative thinking 
  • Ability to work independently with little direction, and also in a team environment 
  • Strong written, oral and interpersonal skills with a demonstrated ability to communicate with internal staff
  • Ability and willingness to provide occasional support off-hours when necessary 

Preferred Qualifications

  • 2+ years experience administering Google Workspace
  • 2+ years experience scripting with Powershell 
  • Experience administering Slack & Zoom
  • Experience with enterprise security products (VPN, CASB, SSO, MDM, CSPM)
  • Experience with Microsoft 365
  • Experience working to ITIL practices
  • Experience working to ISO 27001 standards
  •  

We welcome our Kin to show up as their full selves everyday. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer.

About Kin + Carta

Kin + Carta exists to make the world work better by delivering transformative digital growth for our clients. As a digital transformation firm, we apply creativity, data, and technology to help clients invent, market, and operate new digital products and services that turn prospects into customers, and customers into advocates. Kin + Carta seamlessly integrates the strategic consulting, software engineering, and marketing technology needed to help businesses 'Make It Happen'. 

Consultants at Kin + Carta have the opportunity to: engage with the most cutting-edge emerging technologies, solve difficult problems for some of the world’s biggest companies, and work within a breadth of industries.

Kin + Carta is headquartered in Chicago and London with offices across four continents. Our culture and shared ways of working unite us globally, but it’s our diverse specialisms, our connections, and our courage that makes our firm a recognized best place to work.

We welcome our Kin to show up as their full selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity, and Awareness, check out our IDEA page on our website. 

If you need accommodations at any point in the application or interview process, please let us know.

 

Your benefits

Hard work deserves big rewards. Joining us means you’ll be able to enjoy a wide range of benefits aimed at mind, body, spirit and enhancing your career.

Illustration of conversation blobs Affinity groups & culture committees
Illustration of graduate cap Internal & external training opportunities
Illustration of cyclical movement Bi-annual feedback cycles
Illustration of trophy Award-winning workplace culture
Illustration of award medal B Corp certified
Illustration of happy young person's face Prepaid health coverage for family
Illustration of mobile phone Computer kit and home office equipment
Illustration of discount symbol Monthly Wi-Fi reimbursement
Illustration of knife and fork Coupon for online grocery shopping
Illustration of person pointing to whiteboard English classes offered once per week
Illustration of heart health symbolizing insurance Additional week of vacation
Illustration of shield Quarterly salary adjustment

Apply for this role

Whoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.