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IT Support Specialist

at Kin + Carta Americas

Location: Buenos Aires

Department: IT

The role

Kin + Carta is an innovation and emerging technology firm that helps Fortune 500 companies seize new opportunities through world-changing digital solutions. As strategists and consultants, we help organizations evolve their digital strategy to solve mission-critical problems. As designers and developers, we build incredible hardware and software solutions that transcend a standalone product and transform an organization’s relationship with its customers.

We are looking for an IT Support Specialist to join our growing team in Latam. The ideal candidate for this role will be someone with 2+ years help desk experience, with a desire for continuous learning and passion for innovation. You will play a key role in supporting 1,500+ Kin across the globe as part of our Connective Digital Services team.

Responsibilities

  • Delivering remote helpdesk support to our global user base, helping to triage diagnose hardware and software issues and administer software, systems and tools (e.g. Google Workspace, Slack, Zoom, Jira)
  • Managing requests and tickets using our ITSM ticketing system, responding and resolving in line with our team’s SLAs
  • Assist with onboarding new hires to our software and systems when required
  • Deployment, management and asset tracking of laptops and other IT equipment associated to your region
  • Maintain the functionality of meeting rooms tech and cables/adapters when back in office
  • Building our knowledge base, creating user documentation and developing our self-service capabilities
  • Sharing knowledge and collaborating with our newly-formed global Connective Digital Services team
  • Handling escalated tickets from junior team members
  • Helping with onboarding, training and mentoring new or less experienced team members
  • Leading team standups
  • Organise and run internal training sessions
  • Driving KPI improvements
  • Serving as a subject matter expert on CDS systems, policies, processes and procedures to consult customers and stakeholders

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

Minimum qualifications

  • 2+ years of experience in a help desk environment
  • 2+ years experience administering Google Workspace
  • 2+ years administration experience with Okta
  • Experience administering Slack & Zoom
  • Strong customer service mindset
  • Advanced English skills
  • Knowledge/experience with macOS and SaaS administration and support 
  • Understanding of network infrastructure and protocols (Wireless, LAN, WAN, VPN) 
  • iOS and Android devices troubleshooting skills 
  • Demonstrated aptitude for continuous learning and innovative thinking 
  • Ability to work independently with little direction, and also in a team environment 
  • Strong written, oral and interpersonal skills with a demonstrated ability to communicate with internal staff
  • Ability and willingness to provide occasional support off-hours when necessary 

Preferred qualifications

  • 2+ years Jamf Pro experience is a plus (design and deploy)
  • 2+ years intune (endpoint manager) experience (design and deploy)
  • Experience with automating workflows in FreshService
  • Experience with Microsoft 365 (Teams, AAD)
  • Experience working to ITIL practices
  • Experience working to ISO 27001 standards

About Kin + Carta

Kin + Carta exists to build a world that works better #ForEveryone. As a digital transformation consultancy, we help businesses accelerate their digital roadmap, rapidly innovate, modernize their systems, enable their teams, and optimize for continued growth. We apply creativity, data, and technology to help clients invent, market, and operate new digital products and services that turn prospects into customers, and customers into advocates. 

Consultants at Kin + Carta have the opportunity to: engage with the most cutting-edge emerging technologies, solve difficult problems for some of the world’s most influential companies, and work within a breadth of industries.

Your benefits

Hard work deserves big rewards. Joining us means you’ll be able to enjoy a wide range of benefits aimed at mind, body, spirit and enhancing your career.

Illustration of conversation blobs Affinity groups & culture committees
Illustration of graduate cap Internal & external training opportunities
Illustration of cyclical movement Bi-annual feedback cycles
Illustration of trophy Award-winning workplace culture
Illustration of award medal B Corp certified
Illustration of happy young person's face Prepaid health coverage for family
Illustration of mobile phone Computer kit and home office equipment
Illustration of discount symbol Monthly Wi-Fi reimbursement
Illustration of knife and fork Coupon for online grocery shopping
Illustration of person pointing to whiteboard English classes offered once per week
Illustration of heart health symbolizing insurance Additional week of vacation
Illustration of shield Quarterly salary adjustment

Apply for this role

Kin + Carta believes in creating a culture where diversity, regardless of its form, is just a part of who we are. We empower every individual to share what matters to them, subsequently creating an environment where every person, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status, is treated as a valued member of our Kin!