We work very closely with Google as one of their Global Rapid Response Virtual Agent Integration Partners. As an official RRVA integration partner and experienced leader in Conversational AI, we can quickly implement and customise Rapid Response Virtual Agents to increase customer satisfaction, cut training costs, and improve overall operational efficiency.
Some recent client successes include
A grocery retailer:
we created a rapid response bot to handle inbound queries on COVID safety, opening hours etc. This was developed and released in 9 days, handling millions of inbound queries so far
A luxury retailer:
we identified and prioritised the areas that can be automated in a Live-Person chat interface, to increase conversion and reduce agent load
To be successful, we’ll need system, data and API access where appropriate, alongside existing FAQs and documentation.